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There are mainly two reasons as follows: (1)The speed of the live chat connection also depends on the type of Internet connection used, the Internet Service Provider (ISP), and the time when you are accessing the website. Some ISPs also tend to be slower during peak period when the Internet traffic is congested. Please kindly try again or email us if you are having difficulties in messaging us. (2)Sometimes we are in the process of delivering credits and are not able to respond to you immediately. Please be patient with us. We will respond to you as soon as we can. It's not always reliable to note instant messaging so please email us if you are having difficulties in messaging us.

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After you complete the order process and have already sent your payment, the order automatically appears in our delivery queue . Then our deliveryman will log in game and contact the character you left on the order. If our deliveryman is unable to make a contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.

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If you would like to check the status of your order, simply log onto our live chat and one of our customer service representatives will assist you straight away, 24 hours, 7 days.

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if you pay us and it is e-check, that means you have your paypal account set up to automatically come from your bank account(debit card) or there is no sufficient balance in your paypal account. you would have to change it to come from a credit card instead or make sure there is enough balance in your paypal account.

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If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card instead of a debit card..if you have no a credit card. Then you can register an paypal account and transfer enough money from your bank account to your paypal account before you place an order. Our live chat representatives can guide you through this process and will answer any questions you might have.

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To open an account in Paypal, simply visit www.paypal.com. From there you can click on the 'sign up' button and follow the registration process. Paypal has a user friendly system to help new users create their accounts.

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An Unconfirmed Address is any address which is not associated with a credit card or which has not been verified by PayPal. Most non-U.S. addresses cannot be confirmed at this time because many international credit card platforms do not support methods to do so.

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A transaction ID is a term used to describe Paypal payments. Every time money is sent or received through Paypal, the transaction is assigned its own individual transaction ID. Transaction IDs are typically 16 digits long and contain both numbers and letters. If you have a Paypal account, you may log in and review the transaction ID under recent transactions. If you used a credit card, a confirmation email will be sent to the e-mail address you provided while making the purchase.

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The Paypal verification system is quite simple and easy. Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank. After logging into your Paypal account, click the option that says verify my account, and Paypal will give instructions on what to do next. Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited. After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.

Reply: Usually we will deliver your goods in 30 mins after we receive your payment if we have enough stock . and our deliveryman will contact you in game and trade with you face to face in game .